Exness Customer Support
Traders in Oman can benefit from Exness’ global support network, which includes assistance in Arabic and English. The support team is familiar with the specific requirements and trading conditions relevant to the Omani market, ensuring that local traders receive accurate and pertinent information.
Contact Methods
Exness offers several ways to get in touch with our support team:
- Email Support
- Phone Support
- Live Chat
- Help Center
Email Support
Email: [email protected]
Response time: Within 24 hours
Use email support for:
- Detailed inquiries
- Sending documents
- Non-urgent matters
Phone Support
International support line: +35725030959
Working hours: 24/7
Use phone support for:
- Immediate assistance
- Account-related issues
- Trading platform queries
Live Chat
Available on: Exness website
Working hours: 24/7
Languages supported:
- English
- Chinese
- Thai
- Vietnamese
- Arabic
- Bengali
- Hindi
- Urdu
Use live chat for:
- Quick questions
- Real-time assistance
- Platform navigation help
Help Center
Located on: Exness website
Available: 24/7
The Help Center offers:
- Detailed FAQs
- Step-by-step guides
- Trading information
Use the Help Center for:
- Self-help solutions
- General information
- Account setup guidance
Support Team Structure
Exness customer support is organized into specialized teams:
- Account Management
- Trading Support
- Technical Support
- Financial Operations
Each team is equipped to handle specific types of inquiries, ensuring efficient resolution of trader issues.
Contact Process
To reach Exness support:
- Choose your preferred contact method
- Prepare relevant account information
- Clearly state your inquiry or issue
- Provide any necessary documentation
For security reasons, verify your identity when contacting support.
Response Times
Exness strives to provide timely assistance:
Contact Method | Typical Response Time |
Within 24 hours | |
Phone | Immediate |
Live Chat | Within minutes |
Help Center | Instant (self-service) |
Response times may vary during high-volume periods.
Language Support
Exness offers multilingual support to cater to a global trader base:
- English (all channels)
- Arabic (phone, live chat)
- Chinese (phone, live chat)
- Thai (phone, live chat)
- Vietnamese (phone, live chat)
- Bengali (phone, live chat)
- Hindi (phone, live chat)
- Urdu (phone, live chat)
Additional languages may be available depending on the support channel and time of contact.
Security Measures
When contacting Exness support:
- Never share your password
- Use registered email for correspondence
- Verify support staff credentials
- Report suspicious communication
Exness will never ask for your full password or sensitive financial information via email or phone.
Feedback and Complaints
To provide feedback or file a complaint:
- Use the dedicated feedback form on the Exness website
- Email [email protected]
- Call the customer support line and ask to speak with a complaints specialist
Exness takes all feedback seriously and aims to resolve complaints promptly.
Regulatory Information
Exness operates under multiple regulatory licenses:
- Financial Conduct Authority (FCA) in the UK
- Cyprus Securities and Exchange Commission (CySEC)
- Financial Sector Conduct Authority (FSCA) in South Africa
- Financial Services Authority (FSA) in Seychelles
For regulatory inquiries, contact the appropriate authority directly.
Office Locations
Exness maintains offices in several countries to ensure comprehensive support:
- Cyprus (Headquarters)
- United Kingdom
- Seychelles
- South Africa
Contact details for specific offices are available on the Exness website.
Social Media Presence
Follow Exness on social media for updates and additional support:
- YouTube
Note: While social media channels provide general information, they are not used for account-specific support due to privacy concerns.
FAQ
Before contacting support, have your account number, registered email address, and a brief description of your issue ready. If your query relates to a specific transaction or order, note down relevant details such as transaction ID or order number.
Always use official Exness contact channels. Never share your full password or sensitive financial information. If you’re unsure about the authenticity of a communication, contact Exness through the official website or phone number to verify.
If you’re not satisfied with the initial support, you can escalate your issue by asking to speak with a supervisor or filing a formal complaint through the dedicated complaints email. Exness takes all feedback seriously and strives to resolve issues to the satisfaction of all traders.